Elite Insurance Solutions

Process Specialist


Franklin, TN


Full Time

Elite Insurance is looking for a dedicated Process Team Member who will be responsible for handling customer questions, complaints, and billing inquires. As the first point-of contact, The Process Team Member will need to provide accurate and quick support with the highest degree of courtesy and professionalism. A positive, patient, empathetic, adaptable, customer-service focused attitude is needed.

The ideal candidate for this position will be a fast learner who will be able to use their knowledge to solve problems quickly. He or she must have customer service experience, a high school diploma, excellent interpersonal skills, and strong computer and time management skills. Furthermore, he or she will need to be able to effectively promote the company’s products and services.  The Process Team member must be organized, detail-oriented and an excellent communicator, both verbal and written.


•             Ability to interact with customers in a professional manner by phone or in person

•             Provide expert information to new and existing clients, as well as field and answer questions thoroughly

•             Process Policy Changes.

•             Process verification of insurance request.

•             Work to resolve billing issues.

•            Process minor claims.

•            A work ethic based on dedication to the company & its mission



Company Website: eliteinsurancesolutions.com

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