Elite Insurance is looking for a dedicated Process Team Member who will be responsible for handling customer questions, complaints, and billing inquires. As the first point-of contact, The Process Team Member will need to provide accurate and quick support with the highest degree of courtesy and professionalism. A positive, patient, empathetic, adaptable, customer-service focused attitude is needed.
The ideal candidate for this position will be a fast learner who will be able to use their knowledge to solve problems quickly. He or she must have customer service experience, a high school diploma, excellent interpersonal skills, and strong computer and time management skills. Furthermore, he or she will need to be able to effectively promote the company’s products and services. The Process Team member must be organized, detail-oriented and an excellent communicator, both verbal and written.
• Ability to interact with customers in a professional manner by phone or in person
• Provide expert information to new and existing clients, as well as field and answer questions thoroughly
• Process Policy Changes.
• Process verification of insurance request.
• Work to resolve billing issues.
• Process minor claims.
• A work ethic based on dedication to the company & its mission
Elite Insurance Solutions
Our organization was founded by experienced veterans of the insurance industry with over 30 years of combined experience. We have the expertise and solutions to meet all of your insurance needs, from business to personal. Our friendly and knowledgeable staff is located throughout East, West, and Middle Tennessee, and stands ready to assist you with all of your insurance-related questions and requirements. We are a full-service agency with a complete line of products for virtually all lines of insurance. Because we work with so many different providers, we can help you objectively find the best coverage at the best rate, guaranteed.
Here at Elite Insurance Solutions, we place special importance on training and ongoing insurance education. We provide monthly training for our sales staff, giving them advanced training in coverage, risk management, and customer service. In addition to being incredibly knowledgeable, our agents are skilled communicators with the ability to articulate exposure identification and coverage solutions.
Company Website: eliteinsurancesolutions.com
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